Privacy policy
What Eduviq collects, why it needs it, who else sees it, and how to delete all of it.
Last updated: 5 August 2026
What we collect, and why
| Data | What it is | Why |
|---|---|---|
| User ID | The account identifier Eduviq issues you, and the Google account ID that signs you in. | It is how your bookings, classes and messages are known to be yours. |
| Personal info | Name, email address, phone number, and — if you give them — date of birth, gender, class or year, and your address. Tutors additionally provide qualifications, a photo, and identity and degree documents. | To create the account, to let you and your tutor recognise and reach each other, and to verify that a tutor is who they say they are. |
| Location | Approximate and precise location. For a home visit, the map pin you place on your address. For a tutor, location during a home visit while the visit is running. | To find tutors near you, to send a tutor to the right door, and to show that a home visit actually took place. |
| Financial info | The amount, the currency and the payment and order identifiers our payment provider returns. | To take payment for a class and to settle refunds. Card numbers, UPI PINs and bank credentials are entered on the payment provider's screen and never reach Eduviq. |
| App activity | Bookings, sessions attended, doubts asked, courses enrolled in, reviews written, and in-app notifications. | It is the product: your schedule, your history, and what a tutor is paid for. |
| Device ID | A push notification token for the device you install the app on. | To tell you a tutor accepted your booking or a class is about to start. Notifications can be turned off, and the token is deleted with your account. |
| Photos and files | A profile photo, photos attached to a doubt, class notes, and a tutor's identity and degree documents. | To show who you are, to explain a question, and to verify a tutor. Documents are stored privately and are readable only by you and by Eduviq's reviewers. |
| Camera and microphone | Used during a live online class. Nothing is recorded and nothing is stored. | It is a video class. The audio and video pass between the two people in it in real time. |
Who we are
Eduviq is a marketplace that connects students with verified tutors and coaches for online classes, at-home tuition and coaching-centre sessions. This policy covers the Eduviq website and the Eduviq Android app.
If you have a question about anything here, write to support@eduviq.com.
How your data is protected
All data is encrypted in transit. Every connection between the app or the website and our servers uses HTTPS/TLS; the app is built to refuse plain, unencrypted connections entirely.
Data is stored on managed infrastructure with encryption at rest. Access to your rows is enforced in the database itself, so one account cannot read another's bookings, notes or documents — that rule is applied by the database on every single query, not by the app asking nicely.
Payments are handled by our payment provider. Card numbers, UPI PINs, bank passwords and one-time passwords are entered on their screen and are never seen by, sent to, or stored by Eduviq.
Who your data is shared with
With the other person in your class. A tutor sees the name, and the contact and address details needed to teach the class you booked; you see the tutor's profile. Nothing more is shared than the booking requires.
With service providers that run parts of the product: our hosting and database provider, our payment provider, our video-class provider, the push-notification services operated by Google and by browsers, and Google Maps for address and map features. They process data on our instructions, for these purposes only.
Where the law requires it. Eduviq does not sell your data, and does not share it with data brokers or advertisers.
How long it is kept
For as long as your account exists. When you delete your account, your personal data and your in-app data are deleted with it — see below.
Deleting your account and your data
You can delete your account yourself, from the app or from the website, at any time. It is permanent and immediate: your profile, phone number and address, your bookings, sessions, doubts, course enrolments, reviews, notes, notifications, saved availability and every file you uploaded — profile photo, doubt photos, identity and degree documents — are erased, along with the sign-in itself.
It cannot be undone. Signing in again with the same Google account creates a brand-new, empty account rather than restoring the old one.
In the app: Profile → Delete account. On the website: the Delete account page linked below, or the link at the bottom of your profile page.
Children
Eduviq is used for school tutoring, so some students are minors. An account for a student under 18 should be created and managed by a parent or guardian, who is responsible for the information provided and can delete it at any time by the route above.
Your rights
You can see and correct your details at any time from your profile, and delete everything as described above. For anything else — a copy of your data, or a question about how it is used — write to support@eduviq.com.
Changes to this policy
If this policy changes, the date at the top of this page changes with it. Material changes will be notified in the app or by email.