Cancellation & refund policy
How to cancel a booking, what happens if a tutor cancels, and how refunds work.
Last updated: 14 July 2026
Cancelling your session
You can cancel an upcoming session yourself from your student dashboard at any time before its scheduled start time. Open the session and choose to cancel it — the slot is released immediately.
We recommend cancelling as early as possible so the tutor can offer the slot to someone else.
If a tutor cancels or reschedules
Occasionally a tutor may need to cancel or reschedule a confirmed session. If that happens, you will be notified and can rebook another open slot or a different tutor at no extra cost.
Refunds
Eligible cancellations are refunded to the original payment method per this policy. Refunds are issued through our payment provider and typically reach you within 5–7 working days, depending on your bank.
Fees for at-home, online, and coaching-centre sessions are hourly rates shown in full before you pay.
No-shows
If you do not attend a confirmed session without cancelling, it may be marked as a no-show. A no-show booking is not eligible for a refund.